Clinical Liaison Manager Nominated for Soldiering On Awards for Veteran Mental Health Support
Karolina Grzyb, a Clinical Liaison Manager at PTSD Resolution, has been nominated for the prestigious 2025 Soldiering On Awards Healthcare and Rehabilitation Award. The awards recognize individuals who have shown exceptional dedication and commitment to supporting veterans and their families.
Grzyb, who has 14 years of service supporting veterans, is being recognized for her unwavering dedication to rebuilding trust with veterans who have often been failed by other services. Her Polish military heritage also creates an immediate bond with British veterans seeking help.
PTSD Resolution, founded in 2009, provides free therapy for Forces’ Veterans, Reservists and their families through 200 therapists nationwide. The charity has Royal College of Psychiatrists accreditation and has had over 4,500 referrals to date.
This nomination comes during the awards’ landmark 15th anniversary year, when veteran mental health support has never been more critical. It is estimated that 7% of the UK’s 2.4 million veterans suffer from PTSD.
Grzyb’s connection to military service spans three generations, with her father, brother, and grandfather all serving in the Polish armed forces. Her father also worked as a civilian contractor in Iraq, her brother served in the transport corps, and her grandfather fought as a partisan during World War II.
Her Polish heritage proves invaluable in her current role, as it often creates a connection with clients when they call for help.
In her role as Clinical Liaison Manager, Grzyb is often the first point of contact for veterans in crisis. She handles approximately eight calls daily, each averaging 30 minutes. Her commitment extends beyond normal working hours, as she makes herself available to take calls at all hours and on weekends to ensure veterans receive the best possible service.
Through her dedicated work, Grzyb has directly helped over 4,000 veterans and their families receive therapy. She has also spoken to over 8,000 people, providing a crucial listening ear and referring them onwards for support.
“The most challenging aspect is that veterans very often come with broken trust because they have been let down before,” she explains. “But their voice, their attitude, is completely transformed during that call.”
Grzyb’s two-part registration process ensures that veterans receive appropriate care. During the second call, she gathers clinical details to match veterans with the most suitable therapist from PTSD Resolution’s network of 200 Human Givens Institute practitioners. To better support veterans in this crucial role, Grzyb is training to be a therapist herself, enabling her to guide clients effectively through their initial contact and therapist matching process.
Within 48 hours, assigned therapists contact veterans, with first sessions typically occurring within two weeks.
When the COVID-19 pandemic struck, Grzyb played an instrumental role in rapidly transforming the charity’s service delivery, helping to shift therapy online within just two weeks. This swift adaptation ensured that vulnerable veterans could continue receiving critical mental health support during lockdown.
PTSD Resolution’s programme supports British veterans in over 20 countries, including the USA, Hong Kong, Spain, and Dubai. The charity also operates a prisoner support programme across 35 facilities.
Equally innovative is the family-first approach when troubled veterans won’t seek help directly. “We offer therapy for family members,” Grzyb explains. “We can transition from therapy for partners and children to hopefully regaining trust with the veteran.”
Grzyb’s caseload includes remarkable stories demonstrating PTSD Resolution’s unique reach. The charity currently supports a veteran in his late 90s who served in World War II. Previously, they helped another veteran who suffered in silence for 50 years after Aden service – until recovering after just three therapy sessions.
“The suffering is very often in silence,” Grzyb reflects. “Maybe it’s thinking ‘we have been made to soldier on’ and ‘I shouldn’t show weakness.’ But that’s not weakness – this is natural human emotion.”
Her message to veterans remains powerful: “If you’re struggling, you’re not alone. Making the first call can be the hardest step, but it’s the first step towards healing.”
Grzyb’s journey began in 2010 when she arrived from Poland. PTSD Resolution operates through 200 accredited therapists, providing free treatment averaging six sessions at £940 per client, with 82% completion rates – exceeding NHS IAPT services’ 50%.
The October 2025 Soldiering On Awards ceremony at London’s Park Plaza Westminster Bridge Hotel marks the programme’s 15th anniversary. Grzyb is among three finalists for the Healthcare and Rehabilitation Award.
Her nomination also holds special significance from the enduring UK-Poland military bonds. During World War II, 145 Polish pilots served in the Battle of Britain with a decisive 2.8:1 kill-to-loss ratio.
As the Soldiering On Awards celebrate their 15th anniversary, Karolina Grzyb’s nomination highlights
Derick is an experienced reporter having held multiple senior roles for large publishers across Europe. Specialist subjects include small business and financial emerging markets.