Telecom Acquisitions Limited (TAL) has announced the acquisition of 850 residential broadband customers from Origin Broadband, previously owned by TalkTalk. This acquisition comes after Origin Broadband exited the telecoms market earlier this year and transferred most of its customers to Utility Warehouse.
According to TAL CEO Nigel Barnett, the acquired base was primarily connected through the Vodafone infrastructure using its SoGEA network. While this was a small acquisition for TAL, it brings their total number of acquired customers to 4,850, including the recent acquisition of Earth Broadband’s base.
“Our organic sales continue to grow month on month, and we are pleased to announce the launch of our new app which will give our customers better control over their router and internet,” Barnett stated.
The app will allow customers to review their speeds and device functionality, as well as access parental controls and manage account details and payments. This follows the recent launch of TAL’s own Advanced Communications Platform (ACS) which has resulted in a 20% reduction in fault resolution times.
In addition to the new app and ACS platform, TAL has also implemented AI technology for their credit control team, resulting in a significant increase in efficiency and customer satisfaction. This has led to a campaign for their support desk to utilize AI for routers, installations, and fault instructions, resulting in cost savings and improved customer experience.
Looking towards the future, Barnett is optimistic about TAL’s growth potential, stating, “The future looks very bright and, with further acquisitions in the pipeline, 2026 should be a record year for TAL.”
For further information and comment, please contact Nigel Barnett at nigel.barnett@ta1.co.uk.
Derick is an experienced reporter having held multiple senior roles for large publishers across Europe. Specialist subjects include small business and financial emerging markets.