PLAN-B NET ZERO Launches “Neo”: A New Generation of Digital Customer Support
Zug/Berlin, December 12, 2025 – PLAN-B NET ZERO, a GreenTech scale-up company, has announced the launch of “Neo”, a revolutionary AI-powered digital customer support system. This cutting-edge technology aims to provide faster, more precise, and more personal support for energy-related questions and requests.
The Neo AI system is integrated into the company’s app and is available 24/7, making it an accessible and convenient option for users. It offers support for a range of energy-related inquiries, including tariff and billing information, meter readings, consumption analysis, and personalized saving tips. The AI is equipped with highly conversational voice technology and deep energy expertise, enabling it to understand complex contexts and provide clear answers within seconds.
“We see Neo as a system, not just a project. It is continuously trained and available to our customers at all times,” says Steven Rohner, CTO of PLAN-B NET ZERO AG. The AI is capable of analyzing conversation context and identifying requests instantly, offering solutions and continuously improving through its interactions with customers.
The Neo AI is also designed to provide a personalized and natural conversation experience for users. It adapts its tone and emotion based on the situation, understands dialects and colloquial speech, and responds immediately, even when users interrupt. This creates a seamless and efficient support experience for customers.
In the coming months, PLAN-B NET ZERO plans to add more features to the Neo AI, including support for additional languages, video support for visual requests, and AI-based tariff and consumption forecasts. “Neo is the next major step in making the energy transition tangible and as simple as possible,” says Bradley Mundt, Founder and CEO of PLAN-B NET ZERO. “Our customers should receive immediate support at any time, without waiting and without detours. Even at night or at the weekend.”
PLAN-B NET ZERO is a GreenTech scale-up company based in Zug, Switzerland. It was founded in April 2023 by Bradley Mundt and is a pioneer of the new industry category NEO ENERGY. The company aims to transform sustainable energy into a lifestyle product through the use of AI, gamification, and innovative added value.
“Neo” is the latest milestone for PLAN-B NET ZERO and highlights their commitment to making sustainable energy accessible and effortless in everyday life. The company plans to continue developing features that will further enhance the user experience and make sustainable energy a part of people’s daily routine.
For more information about PLAN-B NET ZERO and “Neo”, please contact Julia Schnitger at presse@planbnetzero.com or visit www.planbnetzero.com.
Derick is an experienced reporter having held multiple senior roles for large publishers across Europe. Specialist subjects include small business and financial emerging markets.