Evernex, a global leader in third-party maintenance and IT services, has announced the acquisition of Ultra Support, a UK-based provider of enterprise IT hardware maintenance and project services. The acquisition, effective as of Monday 18 November, 2024, will enhance Ultra Support’s service offerings and provide new opportunities for its partners through Evernex’s extensive global capabilities and resources.
Ultra Support, headquartered in Melksham, Wiltshire, has established itself as a trusted partner in the IT services sector, delivering essential enterprise IT hardware maintenance and support exclusively through a channel-only model. With a large network of forward-stocking locations (FSLs) across the UK, Ultra Support has a proven track record of supporting tens of thousands of IT assets across thousands of customer sites, ensuring consistent service availability. The company’s recent ISO27001 certification, in addition to its existing ISO9001 and ISO14001 accreditations, further reinforces its commitment to high standards in service quality, data security, and environmental responsibility. Under the Evernex umbrella, Ultra Support is now positioned to enhance its service offerings and expand solution options for its partners.
President and CEO of Evernex, Stanislas Pilot, expressed his excitement for the acquisition, stating, “We are thrilled to welcome Ultra Support into the Evernex family. Their expertise in enterprise IT hardware maintenance and strong channel relationships align perfectly with our mission to deliver reliable, flexible, and scalable IT solutions worldwide. Retaining the talented leadership team at Ultra Support is a key element of this partnership, as they have been instrumental in the company’s success. This has always been our approach in M&A transactions, as we value and rely on local expertise to ensure seamless integration and growth.”
The core team at Ultra Support, including CEO Peter Hodgson, Head of Sales Ben Gregory, and Operations Director Cris Mitchell, will continue to lead the company and maintain its commitment to customer service and high standards. Evernex’s extensive resources will enhance Ultra Support’s ability to effectively support enterprise IT infrastructure, improving operational efficiency and customer support.
Peter Hodgson, CEO and co-founder of Ultra Support, commented, “Joining forces with Evernex represents an exciting opportunity for Ultra Support, our partners, and our team. Evernex’s global presence and comprehensive service offerings allow us to better meet the needs of our partners, both locally and internationally. Importantly, our commitment to a channel-only model ensures that it remains business as usual for our partners. Together, we are well-positioned to enhance the service experience for our partners and provide a wider range of solutions for enterprise IT hardware maintenance.”
Mohamed Bella, Deputy CEO of Evernex, added, “This acquisition reinforces Evernex’s commitment to expanding our services in strategic markets and strengthens our ability to support our global customers in the UK. We look forward to leveraging Ultra Support’s strong channel presence and expertise in IT maintenance to drive growth and create even more value for our clients.”
The acquisition also marks the departure of Ian Turnbull, who is stepping down as Chairman. As a founding member in 2018, Ian provided the initial facility, financial backing, and guidance through his group of companies based in Stevenage. His vision and leadership were pivotal in shaping the company, setting the foundation for the business to grow into the trusted IT services provider it is today. Ultra Support extends its sincere gratitude to Ian for his invaluable contributions and wishes him well in his future endeavors.
ABOUT ULTRA SUPPORT
Ultra Support, headquartered in Melksham, Wiltshire, is a UK-based provider of enterprise IT hardware maintenance and project services. The company has established itself as a trusted partner in the IT services sector, specialising in responsive, reliable support for mission-critical IT assets. With a large network of forward-stocking locations across the UK, Ultra Support’s dedicated professionals support tens of thousands of IT assets on behalf of its partners, ensuring high service levels across hundreds of sites. The company holds ISO27001, ISO9001, and ISO14001 certifications, demonstrating its commitment to quality, data security, and environmental responsibility. Ultra Support’s mission is to provide dependable enterprise IT maintenance solutions that empower partners to enhance their service and support offerings.
ABOUT EVERNEX
Evernex is a leading third-party maintenance provider that specialises in the support of data centre infrastructure, helping to extend the lifespan of IT hardware, minimise system failures, and repair functional equipment. Additional solutions include spare parts management, recycling, secure data disposal, data centre removal and relocation, library repair, IT hardware rental, and financing solutions.
With a global footprint across 165+ countries, 500,000+ IT infrastructure systems maintained, readily available spare parts in over 340 forward-stocking locations, 24/7 technical support, and multi-vendor expertise, Evernex is a dependable partner and a convenient single point of contact for IT departments across industries.
Derick is an experienced reporter having held multiple senior roles for large publishers across Europe. Specialist subjects include small business and financial emerging markets.