Agilence Launches Revolutionary AI Technology to Transform Fraud Detection and Prevention Efforts for Retail and Hospitality Industries
Thursday 9 January, 2025 – Agilence, the leading provider of data analytics and loss prevention (LP) solutions for retail, supermarket, restaurant, and hospitality organizations, is proud to announce the launch of Agilence AI, a groundbreaking suite of artificial intelligence capabilities integrated across its Analytics, Case Management, and Audit Management platforms. This revolutionary technology empowers businesses to combat fraud more effectively by delivering tailored insights and streamlining workflows to address high-risk activities faster than ever.
“Agilence AI transforms how loss prevention teams detect and mitigate fraud,” said Russ Hawkins, CEO of Agilence. “Unlike generic AI solutions, Agilence AI learns directly from your data and operational patterns, providing precise and actionable fraud detection unique to your business.”
Agilence AI offers a range of powerful capabilities designed to enhance fraud detection and prevention efforts, including precision scoring for AI transaction fraud, priority ranking for AI alerts, intuitive data exploration through natural language query (NLQ), and workflow efficiency through AI automations.
“With the launch of Agilence AI, we are revolutionizing the way businesses approach fraud detection and prevention,” said Brian Brinkmann, Chief Product and Marketing Officer of Agilence. “By combining AI with the expertise of loss prevention professionals, we’re empowering our customers to drive meaningful financial improvements and operational efficiency.”
The precision scoring feature of Agilence AI surfaces high-priority risks by scoring suspicious transactions within Agilence Analytics. This adaptive system learns from user input to refine its fraud prediction accuracy, seamlessly integrating fraud scores into dashboards, reports, and queries for faster and better decision-making.
Agilence AI also utilizes priority ranking for AI alerts, ensuring that teams focus on the most pressing threats. The system learns in order to minimize “noise” and prevent alert fatigue, grouping related alerts to enable teams to spot and stop potential widespread fraud faster.
Through the NLQ feature, users can now investigate their Agilence Case Management and Agilence Audit Management data using plain-language questions, accelerating fraud analysis and making insights more accessible across all levels of expertise. Real-time visualization of queries simplifies data exploration and fosters faster comprehension.
Additionally, Agilence AI enables rapid creation of automated workflows for Case Management and Audit Management using natural language inputs and queries. This technology enhances compliance, assigns tasks for resolution, and reduces the burden of manual oversight, ensuring quicker corrective actions and improved operational safety.
Agilence AI is tailored to each business, evolving with their data and offering flexible workflows, alerts, and dashboards aligned with organizational priorities. This boosts team productivity with AI-driven scoring, helps prioritize critical fraud cases, and saves time through NLQ-powered insights. Agilence AI also uncovers hidden fraud, adapting to complex patterns like refund, loyalty, and e-commerce abuse.
“This Agilence AI release is just the beginning, with more innovative AI capabilities planned throughout this year,” added Brinkmann.
To learn more about Agilence AI and how it can transform your loss prevention efforts, visit www.agilenceinc.com or visit Booth #1035 at NRF Big Show 2025, taking place in the Jacob K. Javits Convention Center, New York, NY on January 12-14, 2025.
Derick is an experienced reporter having held multiple senior roles for large publishers across Europe. Specialist subjects include small business and financial emerging markets.