Age Concern Hampshire Launches New CRM System to Enhance Care for Older People
Thursday 6 February, 2025 – Age Concern Hampshire, a leading charity dedicated to improving the lives of older people across the region, has announced the launch of its innovative new Customer Relationship Management (CRM) system. Developed in partnership with Dom Portal and powered by Zoho CRM, this bespoke, state-of-the-art technology will transform the delivery of day care services, strengthen connections with families, and ensure the highest quality of care for older people.
The new CRM system will centralise information in one easy-to-access platform, reducing administrative time and allowing teams to focus on enhancing the day services provided in each of its four Care and Wellbeing Centres across the county. Real-time updates will ensure that staff are informed of any changes or updates to the daily schedule, leading to quicker and more efficient responses.
Hannah Park, Head of Operations at Age Concern Hampshire, expressed her excitement for the launch of this new system, saying, “We are delighted to launch this new CRM system, which we believe will revolutionise the way we deliver care to older people in Hampshire. This technology will allow us to build stronger relationships with families, improve communication, and ensure that each individual receives the best possible care. We are committed to providing the highest standards of support, and this system is a key part of achieving that goal.”
In addition to improving communication within the organization, the new CRM system will also enhance connections with the families of those in its care. By providing families with easy access to information about their loved ones’ daily activities, participation, and meals, the system aims to keep them informed and engaged in the care process, promoting peace of mind.
The launch of this new CRM system represents a significant milestone in Age Concern Hampshire’s commitment to delivering the highest quality care to older people. The cutting-edge solution is designed specifically to address the rising demand for personalized, efficient, and person-centred care as the population continues to age.
For over 35 years, Age Concern Hampshire has been providing services to the older community of Hampshire. The charity currently delivers support at their Care & Wellbeing centres throughout the county, as well as Foot Care clinics, Help at Home, Information via their Information Hub, Hospital to Home Services, Community Information Volunteer Services, and a variety of other activities.
For more information, please visit www.ageconcernhampshire.org.uk or contact Sarah Jacobs, Marketing Manager at Age Concern Hampshire, at marketing@ageconcernhampshire.org.uk.
Age Concern Hampshire can be reached at Centre Way, Locks Heath, Southampton SO31 6DX or by calling 01962 868545.
Press release distributed by Pressat on behalf of Age Concern Hampshire, on Thursday 6 February, 2025. For more information subscribe and follow https://pressat.co.uk/
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Derick is an experienced reporter having held multiple senior roles for large publishers across Europe. Specialist subjects include small business and financial emerging markets.