On Thursday 14 March, 2024, the city of Brussels witnessed a groundbreaking development in the field of local governance. CitizenLab, a leading provider of community engagement solutions for local governments, proudly announced the launch of its AI-powered Sensemaking module on February 22. This revolutionary tool is poised to revolutionize the landscape of community engagement by offering an unparalleled level of efficiency and accuracy in processing public feedback.
Designed specifically for local governments struggling to keep up with the volume of community input, the AI Assistant utilizes advanced technology to scan, organize, and report on thousands of resident responses in a fast and accurate manner. This enables decision-makers to respond to community feedback with unprecedented speed and effectiveness.
The City of Cambridge has already experienced the transformative power of the AI Assistant. Esther Pickard, Digital and Web Product Manager at Cambridge, reports, “Thanks to the AI assistant, we saved about 10 hours, or 50%, in the analysis phase… The tool’s accuracy in summarizing the community’s feedback was remarkable.” This level of efficiency represents a significant step forward in making community engagement more manageable and impactful.
CitizenLab’s vision is clear – to harness AI technology to make local governments more self-sufficient and their engagement with communities more impactful. Sensemaking is just the beginning. As CEO Wietse Van Ransbeeck states, “We’re not just introducing a new product; we’re redefining what’s possible in community engagement. This tool embodies our commitment to innovation, offering local governments a way to cut through the noise and connect with their communities more effectively than ever before. It’s a leap towards making public decision-making not only more efficient but also more meaningful.”
For a demonstration of the AI Assistant and to learn more about how it can benefit your community engagement efforts, visit https://www.citizenlab.co/sensemaking. With CitizenLab, the future of community engagement is here.
Derick is an experienced reporter having held multiple senior roles for large publishers across Europe. Specialist subjects include small business and financial emerging markets.