Cognigy Achieves Microsoft Solutions Partner with Certified Software Status, Recognizing its AI-Powered Customer Service Solutions
Dallas, Texas, May 22, 2025 – Today, Cognigy, a global leader in AI-powered customer service solutions, proudly announced that it has achieved the highest level of partnership within Microsoft’s AI Cloud Partner Program – Microsoft Solutions Partner with Certified Software. This recognition is a testament to Cognigy’s success in helping major brands use AI to enhance their customer service, reduce wait times, and improve overall satisfaction, all within the Microsoft ecosystem.
As a Top Tier Partner, Cognigy will collaborate closely with Microsoft to drive innovation, explore co-sell opportunities, and add greater value to joint customers through seamless integrations with Microsoft Azure, Dynamics 365, and Microsoft Teams.
Nadja Schaller, Partner Development Manager at Microsoft, expressed her excitement about this partnership, stating, “We’re pleased to welcome Cognigy as a Top Tier Partner. Cognigy is helping enterprises revolutionize their contact centers with AI-powered automation on Azure, resulting in faster service, increased efficiency, and better customer experiences.”
Cognigy’s platform, Cognigy.AI, provides enterprises with access to “Agentic AI” – intelligent virtual agents that can understand customer intent, make decisions, and complete tasks without the need for human intervention. These agents go beyond the limitations of traditional chatbots and are already in use in large-scale contact centers.
Unlike many other solutions that are still in testing, Cognigy.AI is fully operational and combines Generative and Conversational AI to support both customers and live agents across voice and digital channels. With native integrations into Microsoft Azure, Dynamics 365 Customer Service, and Microsoft’s speech services, Cognigy enables enterprises to launch quickly, scale easily, and deliver fast, personalized support without overhauling their existing systems.
Hardy Myers, SVP of Global Partnerships at Cognigy, shared his thoughts on achieving Microsoft’s Top Tier Partner status, stating, “This achievement is a testament to our commitment to empowering enterprises with AI-powered customer service solutions at scale, which drive transformative business outcomes. Our partnership enables us to extend the reach of our Agentic AI platform and offer Microsoft customers scalable, secure, and integrated AI Agent solutions that automate and elevate customer experiences.”
The Microsoft Solution Partner with Certified Software designation will allow Cognigy to collaborate even further with Microsoft on joint go-to-market initiatives, participate in exclusive programs, and deliver advanced solutions to customers globally.
Myers also added, “Together with Microsoft, we’re assisting organizations in transforming their contact centers from cost centers to profit centers by unlocking the power of AI Agents.”
Cognigy’s solutions are now available on the Microsoft Azure Marketplace and are eligible towards a customer’s Azure Consumption Commitment (MACC). This accessibility simplifies procurement and enables Microsoft customers to deploy and scale AI-powered customer service automation with greater speed, flexibility, and confidence.
About Cognigy
Cognigy is revolutionizing the customer service industry with its advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. Over 1,000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their contact center. Cognigy’s impressive worldwide customer portfolio includes Bosch, Nestlé, DHL, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.
For more information and to book a demo, visit: www.cognigy.com. Follow the company on X (formerly Twitter) @Cognigy and on LinkedIn at https://www.linkedin.com/company/cognigy.
UK Media Contact
Natasha Le Marquand
Napier Partnership Ltd.
T: 01243 531123
E: natasha@napierb2b.com
Derick is an experienced reporter having held multiple senior roles for large publishers across Europe. Specialist subjects include small business and financial emerging markets.