“Computacenter and HappySignals Announce Strategic Partnership to Improve IT Experience for Customers”
Helsinki, 18 June 2024 – Computacenter, a leading independent technology and services provider, has joined forces with HappySignals, the Human-Centric IT Experience Management company, to offer their customers a more comprehensive understanding of the impact of IT on their business and employees. This strategic partnership will integrate HappySignals’ experience management analysis tool into Computacenter’s Intelligent Support services, providing deeper insights into end-user sentiment and enhancing the delivery and management of IT services.
The partnership will see HappySignals’ experience management analysis tool integrated into Computacenter’s ground-breaking Sentiment Benchmarking Service, which is a vital component of their Experience Management Office (XMO). This will greatly enhance the definition, delivery, and business relevance of experience level agreements (XLAs) for IT services, an important aspect in today’s digital landscape.
Research has shown that companies with high levels of employee satisfaction experience a 20% increase in productivity and a 21% improvement in profitability. With this partnership, Computacenter aims to provide their customers with a better understanding of end-user experiences, allowing for more preemptive, proactive, and responsive IT service management.
Richard Umney, Director of Portfolio Innovation and Design at Computacenter, expressed his excitement about the partnership, stating, “This exciting partnership with HappySignals reflects our dedication to continual innovation and excellence. The new Sentiment Benchmarking Service, part of our Intelligent Support proposition, gives customers the ability to understand and manage employee experience of IT across their organisation – giving the insight that enables that experience to continuously improve. IT should empower employees to thrive in their roles, and we play a crucial part in helping organizations succeed in this area.”
Katie Bates, VP Global Partnerships and Alliances at HappySignals, also commented on the significance of the partnership, saying, “This partnership not only enhances HappySignals and Computacenter’s service offerings but also elevates the importance of experience level agreements in the market. Understanding the employee experience within enterprise organisations is more important now than ever before, and Computacenter’s approach to delivering human-centric services shines a new and exciting lens on true service excellence.”
By utilizing HappySignals’ market-leading SaaS tool for sentiment analysis, in combination with their extensive internal service data and insights, Computacenter will be able to provide their customers with rich, relevant, and credible data and actionable recommendations on the experience of using IT and the impact this has on the productivity of their users. The nine dimensions measured include not just the traditional reactive elements of end-user satisfaction measurement but extend out across the whole range of IT services people use in their daily working lives.
The partnership between Computacenter and HappySignals offers numerous benefits for customers, including enhanced service quality, real-time feedback gathering, benchmarking and analytics, and access to a leader in experience management. This partnership solidifies Computacenter’s position as a top choice for IT services, setting them apart as forward-thinking in prioritising user sentiment.
For additional information:
Computacenter
Katrina Parker
Senior Marketing Communication Manager
katrina.parker@computacenter.com
HappySignals
Katie Bates
VP Global Partnerships and Alliances
katie.bates@happysignals.com
About Computacenter
Computacenter is a leading independent technology and services provider, trusted by large corporate and public sector organisations. They are a responsible business that believes in winning together for their people and the planet. Their mission is to help customers Source, Transform, and Manage their technology infrastructure to deliver digital transformation and enable people and their business. Computacenter plc is a public company quoted on the London Stock Exchange (CCC.L) and a member of the FTSE 250. With over 20,000 employees worldwide, Computacenter is committed to providing innovative and excellent services to their customers. Learn more at www.computacenter.com.
About HappySignals
HappySignals is the leading SaaS company for IT Experience Management, empowering enterprises to improve employee experiences. Their platform enables IT leaders to get a real-time understanding of the experiences they deliver to end-users across all IT services. By using experience data, IT leaders can make informed decisions to improve employee happiness and productivity. HappySignals has helped numerous customers make their employees happier and increase productivity by 26%. With a global presence, HappySignals has discovered the experiences of millions of employees in 130 countries. Learn more at www.happysignals.com.
Distributed by https://pressat.co.uk/
Derick is an experienced reporter having held multiple senior roles for large publishers across Europe. Specialist subjects include small business and financial emerging markets.