Dash Couriers Wiltshire Ltd, an award-winning delivery company based in Swindon, has taken a firm stance against the industry’s prevalent reliability issues.
Led by the husband and wife team Darren and Shani Moore, with Shani recently being named Female Entrepreneur of the Year 2023 by Great British Expos, Dash Couriers is celebrating four successful years in the industry.
With over 25 years of experience, the company specialises in same-day and urgent freight services across the UK. Their commitment was recently recognised with a bronze award for The NCDA Independent Courier of the Year 2024 at the National Courier and Despatch Association Awards.
Darren Moore, co-founder of Dash Couriers, commented: “In an industry where service levels frequently fall short, we prioritise driver welfare and accountability as core values, distinguishing ourselves from competitors.
“This dedication has allowed us to fill a gap in the market by delivering exceptional customer service. Our success is largely attributed to our fantastic team of dedicated drivers, who are committed to our mission.”
Recent statistics highlight the industry’s challenges, with a survey by Citizens Advice showing that 57% of people had issues with late deliveries. Additionally, 31% of customers rated their delivery experience poorly due to inadequate service (Citizens Advice, 2023). In contrast, Dash Couriers consistently receives positive feedback for their reliability and efficiency, with a 4.8* rating on Google Reviews, showcasing their commitment to excellence.
One customer shared: “Dash is growing on me more so because they have not just delivered, they’ve serviced a solution for us as a business and our customers. Being cheapest isn’t the best, being a brand isn’t the best – doing what you say you are going to do is best! If you need to get a parcel from A-B, try them.”
Dash Couriers offers a versatile range of delivery options, from single envelopes to truckloads of pallets, with collections available in as little as 30 minutes. This versatility, combined with meticulous attention to detail and a future-focused sustainability plan, has made Dash Couriers the preferred choice for numerous organisations, including small independents, global brands, the NHS, and local councils.
As Dash Couriers continues to set the standard for reliability and customer satisfaction in the logistics sector, their unwavering commitment to excellence is clear.
For more details, contact admin@dashcouriers.co.uk.
