Dundeis, a natural grocery business, is determined to revolutionise the industry with their premium range of natural, organic, vegan, vegetarian, gluten-free and environmentally friendly products. With experienced industry professionals and investments, Dundeis sought out the best solution to reach their key performance indicators (KPIs) while preparing for rapid growth.
The team decided to choose the specialised Accord food and drink business system for its operational efficiency and exceptional customer service. Working closely with the Accord team, Dundeis was able to ensure a swift implementation to meet their catalogue launch in October. Dundeis also leveraged Accord’s unified commerce model to offer a seamless buying and customer service experience across digital platforms, such as an ecommerce site and a mobile application.
Mike Kilcourse, Managing Director at Dundeis, said: “Accord’s innovative and comprehensive distribution solution aligns perfectly with our mission to provide unparalleled customer service and operational excellence. We believe this is the ideal partnership for Dundeis.” Kilcourse praised Accord’s focus and the support provided by the BCP team in implementing the best-in-class processes from the outset.
Dundeis’ collaboration with Accord shows their commitment to excellence and their goal to enhance efficiency and customer service in the industry. By using Accord’s distribution solution, Dundeis can precisely predict demand and optimize inventory levels, as well as reduce costs and increase revenue. This results in improved customer satisfaction, a crucial factor for business growth.
The partnership between Dundeis and Accord is transforming operations and setting new industry standards for efficient and responsive service. With this strategic move, Dundeis is positioned to meet the needs of their expanding business and provide customers with a seamless experience.
Derick is an experienced reporter having held multiple senior roles for large publishers across Europe. Specialist subjects include small business and financial emerging markets.