Fibank (First Investment Bank) have been awarded the Mystery Customer award for the eighth time at an official ceremony held on July 5, 2023. The prestigious competition is organised by the Bank of the Year Association and has been held for 31 consecutive years.
Deloitte Bulgaria determined Fibank as winner in the category according to their methodology. The award was presented by Ms. Sylvia Peneva, Country Managing Partner at Deloitte Bulgaria, to Mr. Nikola Bakalov, CEO of Fibank.
Fibank have previously won the award in 2002, 2003, 2006, 2008, 2009, 2012 and 2017. The win for 2023 is a testament to the high quality of service provided by Fibank’s branches and offices throughout Bulgaria.
Derick is an experienced reporter having held multiple senior roles for large publishers across Europe. Specialist subjects include small business and financial emerging markets.