HappySignals, a Helsinki-based Human-Centric IT Experience Management company, has recently secured a €12M round of investment led by Mandatum Asset Management, along with existing investors Nauta and Vendep Capital. This investment will be used to drive global expansion in the growing IT Experience Management (ITXM) market, as well as for sales, marketing, and product development.
In today’s world, understanding employee experiences with IT and using data to make informed decisions is crucial for large global enterprises. HappySignals aims to help organizations become more human-centric by leveraging employee experience data and AI. This allows them to prioritize employee happiness and productivity, which ultimately leads to cost savings and increased business value. HappySignals has worked with companies like PepsiCo, Fujitsu, and Reckitt to transform their IT and Services into a value creator by focusing on delivering services that enhance both business operations and employee experiences.
Sami Kallio, CEO and co-founder of HappySignals, emphasizes the importance of this investment:
“The primary role of IT organizations is to enhance efficiency and satisfaction across the entire organization through effective IT support and tools. Historically, IT has focused on technical and process metrics, which only measure how IT functions rather than the value it creates. We are talking about moving away from traditional service level agreements (SLAs) and shifting towards experience level agreements (XLAs). While IT should continue to measure traditional metrics, the three pillars of IT – People, Process, and Tech – should always be considered in that order. This is where HappySignals comes in, helping IT organizations gather and analyze employee experience data to make better decisions.”
The lead investor, Mandatum Asset Management’s Growth Equity team, is a Nordic growth equity investor that focuses on the scale-up phase of Nordic growth companies. Rami Salonen, Investment Manager at Mandatum Asset Management, shares his excitement about this investment:
“We are thrilled to have led the funding round in HappySignals, which will enable a further acceleration of their international growth journey. With its human-centric approach, we believe that HappySignals has found a solution to a problem that has not been solved in the market before. Their blue-chip customers are a true testimony to the quality of their approach and solution. The investment in HappySignals is an excellent addition to our second vintage growth equity fund. We are excited to partner with the founders, management, and other owners to accelerate the growth of the company’s already significant international operations.”
HappySignals was founded in 2014 by three Finnish IT innovators – Sami Kallio, Pasi Nikkanen, and Sami Aarnio. They believe that the human-centric approach is the key to understanding end-user insights and prioritizing improvements that matter most. By taking a human-centric IT experience approach, organizations can make better decisions and drive better business outcomes. The company’s IT Experience Management platform and ITXM Framework have helped enterprises improve employee happiness and productivity by 26%.
For more information about HappySignals and this investment, please contact CEO and Co-founder Sami Kallio at +358 50 566 3852 or email Sami.Kallio[a]happysignals.com.
About HappySignals
HappySignals is the leading SaaS company for IT Experience Management, empowering enterprises to improve employee experiences. The company’s platform enables IT leaders to understand the experiences they deliver to end-users across all IT services in real-time. By leveraging employee experience data, IT leaders can make informed decisions to improve employee happiness and productivity. HappySignals has helped discover the experiences of millions of employees in 130 countries. Their customers have seen a 26% increase in productivity and overall employee satisfaction. To learn more, visit www.happysignals.com.
About Mandatum
Mandatum is a major financial services provider that offers expertise in wealth management and life insurance. They provide a wide range of services, including asset and wealth management, savings and investment, compensation and rewards, and pension plans and personal risk insurance. With a focus on corporate, retail, institutional, and wealth management clients, Mandatum’s subsidiary, Mandatum Asset Management (MAM), is a Nordic asset manager that offers discretionary and consultative asset management services for institutional and other professional investors. MAM’s Growth Equity team focuses on the scale-up phase of Nordic growth companies with a proven business model and ambitious management teams. For more information, visit mandatum.fi/en/group or mandatumam.com.
About Nauta
Nauta is a pan-European venture capital firm that invests in early-stage B2B software companies with offices in London and Barcelona. With over half a billion assets under management and a team of 20 people, Nauta is one of Europe’s largest B2B focused VCs. They are a sector-agnostic investor, with a particular interest in B2B SaaS solutions with strong network effects, vertically focused enterprise tech, and deep-tech applications. Nauta has
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