“HappySignals and CTMS Service Management have announced the launch of a new integration for Ivanti Neurons for ITSM.”

HappySignals and CTMS Service Management Ltd. have joined forces to launch a new integration for Ivanti Neurons for ITSM that will enable IT leaders to better measure end-user experiences. This collaboration aims to help organizations improve their overall IT experience by providing insights into seven key IT areas.

The new Proactive integration, developed by CTMS, adds to the already existing HappySignals Ticket-Based Survey integration for Ivanti Neurons for ITSM. The combined analytics from these two integrations will provide IT teams with the necessary data to drive improvements in ITSM and service delivery.

David Keen, Technical Services Director at CTMS Service Management, expressed his excitement about this partnership, stating, “I am delighted to build on the success of our collaboration with HappySignals. Combining IT Experience data with operational data gathered from Ivanti Neurons for ITSM is an essential step in achieving service excellence.”

Katie Bates, VP Global Partnerships and Alliances at HappySignals, also commented on the collaboration, saying, “The integration with Ivanti Neurons for ITSM makes it even easier for HappySignals customers to unlock granular insights into the root causes of areas of dissatisfaction.” She added that CTMS has a proven track record of working with IT leaders to develop and deliver a continual service improvement plan.

CTMS Service Management is an Ivanti Certified Solution Partner with extensive experience in Ivanti Neurons for ITSM integration. The company has already seen its customers benefit from a seamless integration between Neurons for ITSM and HappySignals. This integration provides IT teams with the ability to capture end-user experience data and operational data, enabling them to focus on improving IT services.

HappySignals experience data helps CTMS to work collaboratively with organizations to target specific process improvements and build a continual improvement program.

HappySignals is a leading SaaS company for IT Experience Management, empowering enterprises to improve employee experiences. The company’s platform enables IT leaders to understand the experiences they deliver to end-users in real-time. By using experience data, IT leaders can make informed decisions to improve employee happiness and productivity. HappySignals has a presence in 130 countries and has helped customers increase productivity by 26%.

CTMS Service Management Ltd is a leading IT Service Management solutions provider that helps organizations streamline their IT operations and deliver exceptional service experiences. With a focus on innovation and user-centric design, CTMS Service Management offers a comprehensive suite of tools and services designed to enhance IT support and drive business success.

For media inquiries, please contact Eva Taskinen at eva.taskinen@happysignals.com.