Marval, a pioneering IT solutions provider, is delighted to unveil MSD, the “Marval Service Desk,” an advanced service desk solution poised to revolutionize how organizations manage their IT Help Desks. With a strong emphasis on security, scalability, and efficiency, MSD is set to redefine service management for organizations seeking more than just basic ticketing capabilities.
MSD is meticulously crafted to cater to the distinct requirements of organizations that prioritize exceptional security and governance. By offering both on-premise and private cloud deployment options, Marval ensures that businesses maintain complete control over their sensitive data while benefiting from a streamlined and user-friendly service desk experience.
Glenn Schwarz, Marval’s Australian Country Director, highlights the importance of meeting stringent security and governance needs: “At Marval, we recognize that many organizations cannot compromise on security and governance. With MSD, we provide a game-changing solution that allows these companies to harness the power of a service desk while maintaining absolute control over their data. Our on-premise and private cloud offerings set us apart from the competition, as we prioritize the security and privacy of our customers’ information.”
MSD offers a comprehensive range of powerful features and functionalities, including incident management, service request management, task management, asset management, and knowledge management. With its intuitive interface and pre-configured best practices, MSD enables organizations to streamline their Service Desk processes, expedite resolution times, and enhance overall productivity. Our no-code solution empowers you to embark on your journey with just 2.5 days of assistance from Marval.
Key features of MSD include:
- Swift Implementation: With ITIL-aligned best practice templates, MSD can be deployed within a mere 2.5 days.
- Highly Configurable Options: MSD offers flexible licensing models, allowing organizations to choose between named or concurrent licenses, private hosted or on-premise deployment, and subscription or perpetual licensing. This adaptability ensures businesses can align their service desk solution with their evolving requirements.
- Scalable Solution: MSD effortlessly accommodates organizational growth, dedicated projects, or anticipated increased demand. Businesses can seamlessly upgrade to a full Service Management product, preserving historical data for trend analysis and service enhancements.
- Robust Security and Compliance: MSD places utmost importance on data security and compliance. By offering on-premise and private cloud deployment, organizations can maintain strict control over their sensitive data, adhering to regulatory and licensing requirements.
- Seamless Integration: MSD seamlessly integrates with existing IT infrastructure, facilitating a smooth transition and minimal disruption to current workflows. Organizations can streamline user account management and access control by integrating with Active Directory or LDAP servers.
- Dedicated Customer Support: Marval is committed to delivering exceptional customer support. Our dedicated team of experts is readily available to assist organizations throughout the implementation process and beyond, ensuring a seamless and successful experience with MSD.
To celebrate the launch of MSD, Marval is offering exclusive introductory packages, providing organizations with an opportunity to experience the transformative benefits of this service desk solution firsthand. Elevate your IT Help Desk to new heights with MSD and witness the transformation of your service management processes.
For more information about MSD and to schedule a demo, please visit our website www.marvalglobal.com/software/msd or contact our sales team at sales@marvalglobal.com.
