Balancing client demands with profitability and staff welfare has become an ongoing challenge for the conveyancing profession.
Kaur Sutherland Conveyancing Solicitors, with offices in Glasgow, Dumbarton, and Lenzie, is proving that firms can deliver excellence without compromising on the wellbeing of their people.
Conveyancers are no strangers to high-pressure environments, often handling numerous transactions under tight timeframes. The emotional stakes involved in property deals and increasing regulation have only added to the stress.
According to the 2020/21 Law in Life Report, 69% of legal professionals reported experiencing mental health challenges. Conditions such as anxiety and depression are increasingly common. Nevertheless, many practices continue to chase speed and margins, often at the expense of their workforce.
An underlying issue is the transition from a reliable, communicative case management style to a reactive method led by client intervention—often referred to as ‘store and snatch’. This model causes bottlenecks, disrupts workflow, and strains employees.
Kaur Sutherland is bucking this trend by reinstating structured systems and proactive engagement with clients. The result is a more streamlined process and a healthier working culture.
Claire Sutherland, Senior Partner at Kaur Sutherland, says: “Firms across the conveyancing sector must prioritise structured workflows to prevent cases from stagnating while ensuring proactive client communication. A sustainable approach benefits both legal professionals and clients, creating a more efficient and less stressful experience for all.”
Adopting forward-thinking processes can lead to stronger client relationships and better staff retention. The tide is turning, as more firms acknowledge the vital connection between team wellbeing and business success.
Sutherland adds: “While Kaur Sutherland is at the forefront of this shift, meaningful change must happen across the industry. Success will only come when firms balance profitability with employee wellbeing. As we continue to grow, we remain committed to fostering a culture that values both excellence and staff welfare. The future of conveyancing depends on a people-focused approach.”
