Fulfillmenttools, a leading provider of order management solutions, has been supporting retailers since 2020 in creating a seamless omnichannel experience. Its innovative solutions have been widely used by retailers looking to bridge the gap between brick-and-mortar and online retail. Thalia, the market leader in omnichannel book retail in German-speaking countries, has recently joined forces with fulfillmenttools to enhance its logistics and production center as part of its ‘Log2025’ strategy. This partnership involves the implementation of a modern, cloud-based order management system from fulfillmenttools, aimed at increasing efficiency in the omnichannel model.
The goal of the collaboration is to optimize Thalia’s IT infrastructure and improve its supply chain management for greater efficiency. Fulfillmenttools’ order management system will play a crucial role in achieving this goal by improving the availability of goods and service levels while reducing stock levels. It will also help determine the most cost-effective procurement channels for all product groups and ranges across Thalia’s entire logistics network. With the planned introduction of the ‘ship-from-store’ concept, Thalia’s bookstores will also serve as dispatch warehouses, further streamlining the omnichannel process. Additionally, the integration of the system is expected to be quick and seamless, while improving data quality.
For fulfillmenttools, this partnership with Thalia is a significant milestone in establishing itself as a holistic provider of innovative fulfillment solutions. Udo Rauch, Managing Director of fulfillmenttools, expressed his confidence in providing valuable support to the market leader in German-speaking book retail. He also emphasized the importance of the partnership, stating that it reaffirms their ability to meet the challenges of major players in both online and offline retail.
Thalia’s Managing Director of Logistics & Supply Chain, Marco Rebohm, highlighted the need for a holistic supply chain planning and control concept to serve customers across various channels in a cost-optimized manner. He believes that the order management system from fulfillmenttools is the perfect solution to achieve this goal.
In the selection process, fulfillmenttools and its project partner adesso, a leading IT consulting and system integration company in Germany, were able to outshine industry giants with their state-of-the-art technology and extensive retail expertise. This strong partnership between the two companies has been instrumental in winning the tender from Thalia.
About fulfillmenttools:
Press contact:
OC fulfillment GmbH
Peter von Kageneck
Head of Corporate Communications and speaker REWE digital
presse@fulfillmenttools.com
Derick is an experienced reporter having held multiple senior roles for large publishers across Europe. Specialist subjects include small business and financial emerging markets.