Tactful AI Forms Strategic Partnership with Trusip and The Trust Group to Deliver Innovative Contact Centre Solutions for SMEs
London, UK – July 4, 2024 – Tactful AI, a leading provider of AI-driven customer engagement solutions, is pleased to announce a strategic partnership with Trusip and The Trust Group. This collaboration aims to provide cutting-edge Contact Centre as a Service (CCaaS) solutions specifically designed for small and medium-sized enterprises (SMEs) in the UK and Europe, with a focus on the hospitality and financial services industries.
By harnessing the extensive network of over 400 reseller partners of The Trust Group and the technological expertise of Tactful AI, this partnership will bring advanced CCaaS solutions to address the unique challenges faced by SMEs. Our platform is designed to be user-friendly and cost-effective, enabling businesses to improve customer interactions, streamline operations, and drive growth through the use of AI and voice integration technologies.
According to industry reports, the contact centre market is estimated to reach $16 billion by 2030, driven by the increasing adoption of cloud solutions and AI. However, many SMEs struggle to upgrade their systems due to the complexity and high costs of ownership and maintenance.
Tactful AI’s solutions are built on reusable Customer Experience (CX) blueprints and a robust no-code automation engine, ensuring quick deployment and easy customization to meet the specific needs of each business. This approach makes advanced technology accessible and affordable for SMEs.
For hospitality businesses, our solutions will improve direct bookings, personalize guest experiences, and enhance operational efficiency by automating routine tasks and providing intelligent routing. In the financial services sector, AI-driven virtual agents will enhance customer support, ensure regulatory compliance, and offer data-driven insights for informed decision-making.
At the core of our offerings is Tactful AI’s Unified Inbox, which consolidates all customer interactions into a single view. This streamlines communication, enhances agent productivity, and improves operational efficiency by reducing the need for multiple tools and platforms.
“We are thrilled to partner with Trusip and The Trust Group to bring our advanced, yet simple and value-driven, CCaaS solutions to the SME market in the UK and Europe,” said Mohamed Elmasry, CEO of Tactful AI. “Our reusable CX blueprints and no-code automation engine will enable SMEs to quickly implement and customize their customer engagement strategies, making it easier than ever to thrive in today’s competitive landscape.”
“Teaming up with Tactful AI allows us to provide our clients with state-of-the-art customer engagement solutions,” said Jonathan Rigg, CEO of Trusip. “This collaboration will empower SMEs to leverage advanced AI technologies without the complexity, driving significant improvements in customer satisfaction and operational efficiency.”
“We are excited to join forces with Tactful AI to deliver powerful and user-friendly CCaaS solutions to SMEs across the UK and Europe,” said Vincent Leahy, CEO of The Trust Group. “With our combined expertise and extensive network of over 400 reseller partners, we are committed to ensuring that SMEs have access to the best tools available to enhance their customer interactions and drive growth.”
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About Tactful AI
Tactful AI specializes in developing AI-driven customer engagement solutions that help businesses manage customer interactions across multiple channels. Their innovative technologies empower organizations to enhance customer experiences, streamline operations, and drive business growth, all through a simple and value-focused approach.
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About Trusip & The Trust Group
Trusip and The Trust Group are leaders in delivering advanced communication solutions. With a strong focus on innovation and a commitment to quality, they help businesses improve their customer engagement and operational efficiency through cutting-edge technologies. Their extensive network of over 400 reseller partners ensures that businesses have access to the best tools available to succeed in a dynamic market.
For further information, please contact:
Media Enquiries & Investor Relations
hello@tactful.ai
Derick is an experienced reporter having held multiple senior roles for large publishers across Europe. Specialist subjects include small business and financial emerging markets.