Teneo.ai, a leading agentic AI company specializing in transforming enterprise contact centers, has announced the expansion of its Teneo 8 platform with AI Agents for Healthcare. The new offering is designed to help healthcare providers, insurers, and networks automate sensitive patient interactions safely and at scale, while ensuring compliance with GDPR and HIPAA regulations.
The Teneo 8 platform, built on Teneo’s proven Hybrid AI architecture, allows hospitals and payers to deploy AI agents that handle appointment scheduling, triage, claims processing, and discharge follow-ups with enterprise-grade governance, no data leakage, and real-time compliance visibility.
According to Per Ottosson, CEO of Teneo.ai, the AI Agents for Healthcare are built with patient trust at their core. “Teneo 8 brings agentic intelligence to healthcare environments where accuracy, empathy, and security must coexist – all without compromising HIPAA or data protection standards,” said Ottosson.
One of the key features of Teneo 8 is its built-in security controls at every layer of its architecture, ensuring compliance with HIPAA, GDPR, and ISO 27001. It also aligns with the internal governance frameworks of regulated organizations. The platform includes automatic detection and masking of sensitive data during voice or text interactions, built-in credential and token vault with role-based access control (RBAC), and full auditability to track every AI agent decision, model call, and API event for analytics and compliance validation.
Andreas Wieweg, CTO of Teneo.ai, emphasized the importance of accountability in the healthcare industry. “In healthcare, every interaction carries a responsibility,” said Wieweg. “Teneo 8 ensures that AI agents behave with clinical precision – traceable, testable, and compliant from design to deployment.”
Teneo 8 also offers seamless integration across healthcare ecosystems, powered by its scalable functionalities. The platform can natively integrate with leading healthcare partners, such as Ebo.ai, enabling high-throughput, low-latency AI automation across voice and digital channels.
The Teneo 8 AI Agents for Healthcare are available immediately to enterprise customers worldwide. Teneo.ai’s healthcare enablement team offers deployment support, compliance documentation, and ROI modeling to assist organizations in implementing the platform.
For further information, please contact:Marie Angselius-Schönbeck – Chief Impact Officer, Teneo.aiEmail: marie.angselius@teneo.ai
Teneo.ai (SSME:TENEO) delivers advanced Agentic AI solutions for contact center automation, helping enterprises resolve customer inquiries faster, reduce wait times, and improve service quality. Their AI Agents achieve up to 99% accuracy, automate over 60% of interactions, and enable up to 50% in operational cost savings. Teneo is trusted by global leaders such as AT&T, HelloFresh, Swisscom, and Telefónica. The Teneo platform combines Conversational AI, Generative AI, and Large Language Models to drive measurable improvements in containment, first contact resolution (FCR), CSAT, NPS, and overall CX efficiency. Teneo-powered AI Agents handle millions of conversations daily across voice and digital channels with enterprise-grade scalability and performance. Their patented technology integrates seamlessly with leading CCaaS and CX platforms, including Genesys, Five9, Microsoft, AWS, Google, and NICE, maximizing automation without disrupting existing workflows. Teneo makes AI Agents the smartest by delivering consistent, human-like experiences that accelerate growth and ROI. For more information, visit www.teneo.ai.
Derick is an experienced reporter having held multiple senior roles for large publishers across Europe. Specialist subjects include small business and financial emerging markets.