Personal Group Triumphs at Inaugural Consumer Duty Leadership Awards
London, 27 June 2024 – Personal Group, a leading financial services company, is proud to announce its success at the prestigious Consumer Duty Leadership Awards. The company has been awarded the top prize in the Leadership in Addressing Vulnerable Customers’ Needs category, showcasing its strong commitment to providing exceptional customer service.
The awards ceremony, held at the esteemed Oxford & Cambridge Club on 26th June 2024, saw Personal Group stand out among its larger industry peers for its pioneering efforts in implementing the Consumer Duty. This recognition highlights the company’s dedication to putting its customers first and ensuring their needs are met.
The judges were highly impressed by Personal Group’s focus on exceeding regulatory expectations and embedding the Consumer Duty into all levels and departments of the organisation. The company’s unwavering commitment to understanding and addressing the needs of both regular and vulnerable customers made it a clear winner in this category.
To ensure compliance and deliver exceptional service, Personal Group has implemented various initiatives, including training sessions for board members and customer-facing teams, the use of AI monitoring systems to identify vulnerability risks, and collaborations with charitable organisations such as Dementia UK, Cruse Bereavement Services, and RNIB.
Moreover, Personal Group has enhanced its products and services to better cater to customer needs, introducing features like premium holidays for those facing financial hardship and increased mental health-related claim benefits. The company’s emphasis on fair value assessment and customer feedback has further solidified its position as a leader in the industry.
Looking to the future, Personal Group is committed to further strengthening its approach to the Consumer Duty by engaging with organisations like RNID, Step Change, and Samaritans to gain deeper insights into customer vulnerabilities. The company remains dedicated to enhancing customer outcomes and placing their needs at the forefront of its strategic priorities.
Personal Group’s success at the Consumer Duty Leadership Awards showcases its unwavering dedication to customer satisfaction and innovative practices in the financial services sector. The company continues to set high standards for the industry and prioritize the needs of its customers.
Group Chief Executive Officer, Paula Constant, expressed her pride at the company’s achievement, stating, “I am immensely proud of the Personal Group team for winning at the Consumer Duty Leadership Awards. This recognition highlights our commitment to putting our customers’ needs first and exceeding regulatory expectations. We will continue to embed the Consumer Duty into all levels of our organisation and ensure that our initiatives and improvements benefit our valued customers.”
To learn more about Personal Group and its initiatives, please visit:
www.personalgroup.com
www.hapi.co.uk
-ENDS-
Derick is an experienced reporter having held multiple senior roles for large publishers across Europe. Specialist subjects include small business and financial emerging markets.