Totalmobile Launches Field First, a Revolutionary Platform for Field Service Organisations
BELFAST, UK – Totalmobile, a leading provider of field service management (FSM) technology, has announced the launch of Field First, a unique platform dedicated to meeting the needs of field service organisations. This groundbreaking platform is designed to help organisations plan more effectively, optimize service, operate efficiently, and deliver exceptional customer outcomes, while also improving the lives of field workers.
Field First offers a suite of tailored solutions, including proactive asset management, dynamic scheduling, mobile workforce enablement, smarter rostering, lone worker protection, streamlined job management, and real-time field intelligence capabilities. The platform’s modular design is guided by a set of core innovation principles, including Artificial Intelligence, User Experience, Software as a Service, Integration, Low-Code/No-Code, Security, and Data, ensuring flexibility, scalability, and ease of use.
“This is not just another product launch, it’s a strategic shift in our approach to delivering field services,” said Phil Race, CEO of Totalmobile. “With over four decades of experience in FSM, we have prioritized listening to our customers and their workforce to create a platform that addresses the most critical needs: visibility, flexibility, impact, and ROI.”
In today’s market, where regulators are placing greater emphasis on field service standards and organisations face challenges such as rising service costs and a shortage of skilled staff, Totalmobile’s technology is already helping to solve these issues. The platform is enabling organisations around the world to streamline their operations, improve outcomes, and clearly demonstrate the value of their investment.
Field First is tailored to meet the diverse needs of various sectors, including housing, emergency services, health and social care, utilities, infrastructure, logistics, government services, and facilities management. It offers best-practice solutions that accelerate deployment, reduce complexity, and deliver rapid, visible return on investment.
Chrissi Jackson, Chief Product Officer at Totalmobile, stated, “Our mission at Totalmobile is to offer the most comprehensive suite of innovations in the FSM market. Field First embodies our commitment to providing multi-capability solutions that enable our customers to take a more holistic approach to service operations.” Jackson continued, “Whether organisations adopt a single capability or the entire platform, they will experience a seamless, connected platform that can adapt to their evolving needs.”
With advanced AI and automation at its core, Field First provides data-driven decision making and operational foresight. From integrating disparate systems to improving response times and service delivery, the platform helps organisations achieve long-term performance gains.
“The real innovation lies in the platform’s underlying technology,” added Jon Woodforth, Chief Technology Officer at Totalmobile. “Field First connects the dots between systems, processes, and people. This design allows for real-time insights, improves service reliability, and provides organisations with a platform they can build on for the long term, not just for the present.”
This launch follows 18 months of strong business growth and international expansion for Totalmobile across the UK, Ireland, Nordics, and Australasia. As field organisations increasingly seek integrated, multi-capability solutions to support meaningful digital transformation, Field First is the first and only platform designed exclusively for FSM, offering a scalable, future-ready platform that delivers immediate impact.
For more information on Field First and how Totalmobile is transforming global field service delivery, please visit www.totalmobile.com.
Derick is an experienced reporter having held multiple senior roles for large publishers across Europe. Specialist subjects include small business and financial emerging markets.