On 26-27 September, 2023, the Hilton Syon Park in London hosted the UK’s leading Customer Experience Live Show 2023. The event was accompanied by the release of the ‘Customer Experience Live Intelligence Report 2023’, which highlighted a growing commitment amongst UK companies to bolster their investments in customer journey mapping. Statistics showed that 68% of companies are ramping up their investment in this area, while 62% are re-evaluating Voice of Customer (VoC) and 53% are re-visiting AI strategies.
The report also provided insights into the expected timeline and budget allocation for the deployment of CX solutions, with 60% of companies in the region likely to make investments within one year and 62% likely to see an increase in investment towards Digital Experience technology. Matt Roberts, Business Intelligence Director of Formula E, commented on the importance of customer experience stating, “In today’s fast-paced world, prioritising customer experience is a fundamental aspect of success. The value of CX lies in the connections it forges, the emotions it elicits, and the loyalty it cultivates.”
The Customer Experience Live Show UK 2023 focussed on the business of experience and the importance of leveraging intelligent analytics. Representatives from BP, HSBC, GSK, Taj Hotels, Aramex, Centrica, Cushman & Wakefield, and Diageo were among the attendees, gaining valuable insights into the accelerating digital CX transformation. The event was sponsored by Verint, Zoom, Zendesk, iSON Xperiences, Cyara, and ForgeRock.
The Customer Experience Live Global Awards 2023 was held on 27 September, honouring organisations such as Sky UK, Close Brothers Group, ALTANFEETHI, Asda, Etihad Airways, North Bristol NHS Trust, Formula E, Riyadh Airports Company, BT Group, Petromin, and Verint.
Ayusha Tyagi, Managing Director of Customer Experience Live, summarised the event’s essence, saying, “In today’s dynamic landscape, understanding and fulfilling customer needs is paramount. The synergy of intelligent analytics and customer-centric strategies are the compass guiding us towards a future where customer satisfaction and enriching experience lie at the heart of every interaction.”
On 26-27 September, 2023, the Hilton Syon Park in London hosted the UK’s leading Customer Experience Live Show 2023, focussing on the business of experience and the importance of leveraging intelligent analytics. The event was accompanied by the release of the ‘Customer Experience Live Intelligence Report 2023’, which highlighted a growing commitment amongst UK companies to bolster their investments in customer journey mapping.
Statistics showed that 68% of companies are ramping up their investment in this area, while 62% are re-evaluating Voice of Customer (VoC), 53% are re-visiting AI strategies, and 40% are actively enhancing their CRM systems. The report also provided insights into the expected timeline and budget allocation for the deployment of CX solutions, with 60% of companies likely to make investments within one year and 62% likely to see an increase in investment towards Digital Experience technology.
Attending organisations gained deep insights into the trends, strategies, and technologies driving the future of customer experience in the UK. The event was sponsored by Verint, Zoom, Zendesk, iSON Xperiences, Cyara, and ForgeRock. Representatives from BP, HSBC, GSK, Taj Hotels, Aramex, Centrica, Cushman & Wakefield, and Diageo were among the attendees, gaining valuable insights into the accelerating digital CX transformation.
The Customer Experience Live Global Awards 2023 was held on 27 September, honouring organisations such as Sky UK, Close Brothers Group, ALTANFEETHI, Asda, Etihad Airways, North Bristol NHS Trust, Formula E, Riyadh Airports Company, BT Group, Petromin, and Verint.
Ayusha Tyagi, Managing Director of Customer Experience Live, summarised the event’s essence, saying, “In today’s dynamic landscape, understanding and fulfilling customer needs is paramount. The synergy of intelligent analytics and customer-centric strategies are the compass guiding us towards a future where customer satisfaction and enriching experience lie at the heart of every interaction.”
On 26-27 September, 2023, the Hilton Syon Park in London hosted the UK’s leading Customer Experience Live Show 2023. The two-day event, aimed at enabling organisations across the UK with future-facing digital CX strategies, was complemented by the release of the insightful ‘Customer Experience Live Intelligence Report 2023’.
The report revealed a growing commitment amongst UK companies to bolster their investments in customer journey mapping, with 68% of companies ramping up their investment and 62% re-evaluating Voice of Customer (
Derick is an experienced reporter having held multiple senior roles for large publishers across Europe. Specialist subjects include small business and financial emerging markets.