Lincolnshire Housing Partnership (LHP) is proud to announce the successful retention of the prestigious Customer Service Excellence (CSE) accreditation, as well as a further four compliance plus ratings for their customer service standards.
John O’Hanrahan, Corporate Head of Customers at LHP, commented: “We are delighted to have achieved the national accreditation of Customer Service Excellence and to have been awarded four compliance plus ratings. This is a testament to our commitment to putting the customer at the heart of everything we do and our ongoing efforts to improve the customer journey.”
The CSE assessment process was based on 57 criteria derived from five guiding principles, which include customer insight, the organisation’s culture, information and access, delivery, and timeliness and quality of service.
The four compliance plus ratings were awarded for making customer consultation integral to service improvement, regularly reviewing customer consultation strategies, corporate commitment to customer service excellence, and using customer insight to inform policy and strategy.
John thanked all the teams involved in the submission, with a special mention to the CSC Team Leaders, particularly Hannah Wilson Leary. He said: “We remain committed to our vision of ‘Great Homes and Strong Communities’ and look forward to continuing to provide excellent customer service to all our customers.”
This external validation reinforces LHP’s position as a leading social housing provider, confirming their dedication to providing exceptional customer service.
Derick is an experienced reporter having held multiple senior roles for large publishers across Europe. Specialist subjects include small business and financial emerging markets.